AI • FinTech

UX Strategy

Switzerland + Singapore

AI for Investing

Project details

Client

UBS

Role

Service Design & UX Research

Manager - Design &
Program Management

Year

2025-Present

Services

UX Research • Service Design

Industry

FinTech • AI

F&B • SaaSt

Led research and service design for UBS, shifting the team from a solution-first approach to a research-first product strategy. By combining rapid research, service design, co-creation, and user testing, I helped validate what client advisors actually needed and translated those insights into an AI Search, and a longer-term product roadmap.

Turn research into product direction by validating problems before building solutions. This helped the team prioritize the right opportunities, refine concepts with real users, and create a clear path from early ideas to scalable search experiences.

See how research influenced the product from discovery to delivery.

249

249

249

survey results within 2-days

survey results within 2-days

4.25

4.25

4.25

CSAT from early concept testing

CSAT from early concept testing