As Accenture's design practice expanded across Asia Pacific, scaling teams, processes, and delivery introduced new operational challenges. Designers needed clearer ways to collaborate, access resources, and navigate internal workflows without losing time to administrative tasks.

As Design Manager, I helped strengthen DesignOps across a practice of more than 100 designers, researchers, and product specialists. I developed operational frameworks, improved onboarding, standardized workflows, and supported resource planning to create a more consistent and scalable working environment.

By identifying recurring friction points and turning feedback into practical improvements, I helped reduce weekly onboarding time from five to three hours (a 40% reduction). The work reinforced how effective design leadership extends beyond individual projects to building the systems, processes, and team environments that enable better product delivery.